Accessibility Statement

Agentous is committed to ensuring that our platform is accessible to everyone — including people with visual, auditory, motor, cognitive, and learning disabilities. We believe a great real estate decision should be available to every Canadian, regardless of how they interact with the web.

This statement describes the measures we take to make Agentous accessible, our conformance with applicable accessibility standards, and how to contact us if you encounter a barrier.

Agentous aims to conform with the following:

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the international standard for web accessibility, published by the W3C.
• Accessibility for Ontarians with Disabilities Act (AODA) — specifically the Integrated Accessibility Standards Regulation (IASR) requirements for accessible websites and web content.
• Accessible Canada Act — federal framework for accessibility across regulated sectors.

We design and develop to meet Level AA at minimum and aspire to Level AAA where reasonable. We are not yet fully compliant in all areas — see "Known limitations" below — but we treat accessibility as an ongoing program, not a one-time audit.

Agentous includes the following accessibility features across the platform:

• Keyboard navigation. All interactive elements — menus, forms, search, modals, tabs — are operable with a keyboard alone. A "Skip to content" link appears on every page when you press Tab.
• Screen reader support. Semantic HTML, ARIA roles, and live regions throughout. Tested with VoiceOver (macOS), NVDA (Windows), and TalkBack (Android).
• Visible focus indicators. All focusable elements display a clear focus ring when reached via keyboard.
• Colour contrast. Text and interactive elements meet or exceed WCAG AA contrast ratios (4.5:1 for body text, 3:1 for large text and UI components).
• Resizable text. Content remains readable when zoomed up to 200% in any browser; up to 400% on most pages.
• Alt text on images. All meaningful images include descriptive alternative text. Decorative images are marked as such so screen readers skip them.
• Form labels and errors. Every form field has a persistent label; error messages are associated with their field and announced to assistive technology.
• Reduced motion. Animations respect theprefers-reduced-motion user preference and degrade to instant transitions when set.
• Plain-language content. Legal pages, FAQs, and guides use clear language and short paragraphs.

Agentous is designed to be compatible with current versions of:

• Browsers: Chrome, Edge, Firefox, Safari (the latest two major versions of each).
• Screen readers: VoiceOver (macOS & iOS), NVDA, JAWS, TalkBack (Android).
• Input methods: Mouse, touch, keyboard, and switch controls.
• Operating systems: macOS, Windows, iOS, Android, and modern Linux distributions.

Older browsers and assistive technologies may render some features with reduced fidelity. If you encounter difficulty using Agentous with any combination of browser and assistive technology, please let us know.

Despite our efforts, some areas of Agentous may not yet fully meet WCAG 2.1 Level AA. The following are limitations we are aware of and actively working to remediate:

• Map and embedded geographic content. Where we embed third-party maps, the interactive maps themselves may have accessibility limitations outside our direct control. We provide text-based alternatives for all critical map information.
• Older agent profile photos. Photos in our archive may lack detailed alt-text descriptions. Newer profiles include full descriptions; we are remediating older content on a rolling basis.
• PDF documents. Some downloadable resources (e.g. invoice PDFs from Stripe) may not be fully tagged. If you need a specific document in an alternative format, contact us.

If you encounter additional barriers, we want to hear about them — your reports directly inform our remediation roadmap.

If you find any part of Agentous difficult to use, please tell us. We aim to respond within five business days and to resolve issues where reasonable as quickly as possible.

• Email: [email protected]
• Web form: Use our contact form and select "Accessibility" as the topic.
• Phone: +1 (416) 555-0100 (Toronto). Voice messages returned within one business day.
• Mail: Agentous · Attn: Accessibility · Toronto, Ontario, Canada.

When reporting an issue, please include:

• The page URL where the barrier occurred
• A description of what you were trying to do
• The assistive technology you were using (if any)
• Your contact information, if you'd like a response

On request, we will provide any content on Agentous in an alternative accessible format — for example, a large-print PDF, a plain-text version of a guide, or an audio recording of an article. Send your request to [email protected] with the page URL and your preferred format.

We aim to fulfill alternative-format requests within fifteen (15) business days at no cost.

In compliance with Ontario's Integrated Accessibility Standards Regulation (IASR), Agentous maintains a multi-year accessibility plan. The current plan covers fiscal years 2026 through 2030 and includes the following commitments:

• 2026: Complete WCAG 2.1 Level AA audit of all consumer-facing pages. Remediate alt-text gaps on older agent profiles.
• 2027: Implement automated accessibility regression testing on every deployment. Publish an annual accessibility transparency report.
• 2028: Expand alternative-format library (audio versions of all primary guides). Add American Sign Language (ASL) video summaries to the help centre.
• 2029: Begin moving toward WCAG 2.2 Level AA conformance.
• 2030: Continue with ongoing improvements and review against any updated provincial or federal standards.

The plan is reviewed annually and updated as needed. A printable version is available on request.

All Agentous employees and contractors receive accessibility training on the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code as it pertains to people with disabilities, and the requirements of our customer-service standards. New team members complete this training within their first thirty days; existing team members complete refreshers annually.

This statement is reviewed at least annually and whenever we make significant changes to Agentous. Material updates will be noted at the top of this page.

If you have questions about this statement or our approach to accessibility, contact [email protected].